CONTACT US
Wherever you are and whatever your question is, you will always find at INCM – Imprensa Nacional Casa da Moeda – a dedicated and specialized team to assist you.
Whether you are a citizen, a collector, a partner, or an investor, please select the desired option and fill out the form. Your question will be immediately forwarded to the responsible department and you will be contacted as soon as possible.
STEP 1: Choose the Desired Service
CUSTOMER SERVICE CENTER
- Phone: 217 810 870
- Schedule: 9:00 a.m. to 6:00 p.m.
- Email: incm@incm.pt
ELECTRONIC COMPLAINT BOOK - HELPLINE
- Telephone: 217 998 010
- Email: lre.suporte@incm.pt
If you do not receive an email confirming receipt of your message, sent within a period of 7 days, please contact the Helpline, at 217 998 010.
SOCIAL SERVICES
- General Phone: 217 810 857
- Medical Post Phone: 217 810 846
CLAIMS
- Email: reclamacoes@incm.pt
If you do not receive an e-mail confirming receipt of your message, sent within 7 days, please contact our Customer Service Center at 217 810 870.
ETHICS COMMITTEE
- Email: etica@incm.pt
If you do not receive an e-mail confirming receipt of your message, sent within 7 days, please contact our Customer Service Center at 217 810 870.
GRAPHIC ELEMENTS
- Fax: 217 810 750
- Email: grafica.apoiocliente@incm.pt
GENERAL
- Imprensa Nacional-Casa da Moeda, SA
- Address: Av. António José de Almeida, 1000-042 Lisbon
- Telephone: 217 810 700
EDITORIAL
- Fax: 217 810 754
- Email: editorial.apoiocliente@incm.pt
COINS AND METAL PRODUCTS
- Fax: 217 810 814
- Email: moeda.apoiocliente@incm.pt
GRAPHICS LAB
- Address: Av. António José de Almeida, 1000-042 Lisbon
- Email: DEL_LPM_LAB_Geral@incm.pt
- Fax: 217 810 750
OFFICIAL PUBLICATIONS
- Phone: 217 810 870
Electronic Official Gazette
- Email: dre@incm.pt
DR announcements
- Email: e-anuncio@incm.pt
- Fax: 213 945 716
LIBRARY (NATIONAL PRESS)
- Address: Rua da Escola Politécnica, 135, 1250-100 Lisbon
- Hours: Monday to Friday, from 9:30am to 12:45pm and from 2pm to 4:30pm
- Note: Given the current circumstances, appointments and visits to the National Press Library room are by appointment only.
- Email: cdi-mail@incm.pt
- Telephone: 213 945 700
HISTORICAL ARCHIVE (MINT)
- Address: Av. António José de Almeida, 1000-042 Lisbon
- Hours: Monday to Friday, from 9:30am to 1pm and from 2:30pm to 5pm
- Email: cdi-mail@incm.pt
- Telephone: 217 810 700
- Note: For research and consultation of the documentation, an appointment is required.
MINT MUSEUM
- Website: www.museucasadamoeda.pt
- Email: museucasadamoeda@incm.pt
CONTRASTARIES
- Hours of operation at all offices: 9:00 a.m. to 4:30 p.m.
Lisbon Contrast Store
- Address: Edifício Casa da Moeda, Av. António José de Almeida – 1000-042 LISBON
- Phone: 217 810 710
- Email: contrastarias@incm.pt
- Bus: 720, 726, 727, 736, 738, 742, 744
- Train: Oriente-Sintra, Rome-Areeiro-Coina, Rome-Areeiro-Setúbal.
- Metro: Saldanha
- GPS Coordinates: N 38º 44′ 15.0″ W 9º 8′ 34.8″
Port Contrasting
- Address: Rua Visconde de Bóbeda – 4000-109 PORTO
- Phone: 217 810 710
- Email: contrastarias@incm.pt
- Bus: 720, 726, 727, 736, 738, 742, 744
- Bus: 207, 305, 400, 60
- Metro: A, B, C, F
- GPS Coordinates: N 41º 08′ 46.62″ W 8º 36′ 1.72″
Gondomar Delegation
- Address: Edifício Goldpark Gondomar, Rua Parque Tecnológico, s/n, 4420-330 Gondomar
- Phone: 217 810 710
- Email: contrastarias@incm.pt
- Bus: 07, 08, 24, 800
- GPS Coordinates: N 41º 08′ 15.15″ W 8º 31′ 30.52″