The INCM has an online query tool for users of Assay Office services. This can be used to find out about the status of lots of articles sent for legalisation (artefacts, watches, medals and bars of precious metals and their alloys).

Users of the services are given an access password that they can use to find out if their article has been analysed, or if the analysis is complete and ready for collection.

Similarly, in special situations when additional information is required from the user before their lots can be made available (like, for example, the need to alter the fineness request), the user will be informed through this system of the need to provide this information to the Assay Office. As a result, it is important for any users who have not already done so to update their information at the Assay Offices, specifically their email address.