SVD App - Unicon24 – Support

A: REQUIREMENTS TO USE THE APPLICATION

The mobile device must meet the following requirements to use the application:

• Android Operating System with version 10 or higher or iOS with version 14 or higher;

• Internet access.

B: APP AVAILABILITY

INCM guarantees security in accessing, viewing and using the content and services made available through the application.

The expected availability will be 24 hours a day, 7 days a week, except for reasons of force majeure or the occurrence of an event beyond the control of INCM, and during operations of:

• technical maintenance

• updates

• technical improvements or content changes

• for security reasons

• for any other reason deemed necessary

Such operations may be carried out at any time, without prior notice to the user.

The user will not be entitled to any compensation if the application is not available or does not work correctly.

C: LIMITATION OF RESPONSIBILITY

INCM is not responsible for:
· Information contained in the certificate.
· Interruption of access to the application and/or its services due to operations referred to in point D, or internet connection failures.
· Technical performance of the Internet and mobile device that may be limiting in processing to respond, view, request or transfer information.
· Temporary or permanent suspension of the use of the application, which will not give the right to any compensation.
It is the user's responsibility:
· Keep the application version on your device up to date.
· Damages of any kind, direct or indirect, resulting from the use or inability to use the application or associated services, especially any operational, financial or commercial loss, or loss of programs and/or data in the information system. 
· Damage caused to the user, the terminal, the computer or telephone equipment and the data stored there, or the consequences of such damage for their personal, professional or commercial activities.
· Any improper use of mobile equipment, or any incident related to the use of that device while running the application. 
· Use of the application is at your own risk. 
·  Protect your own data stored on your device and/or in software, and by taking all appropriate measures to protect it from damage (loss, malfunction, viruses, hacking, etc.).
· Do not use the application for fraudulent or profit-making purposes.
·  Any breach of your obligations under these Terms and Conditions and the consequences of such breach.
 

D: TECHNICAL SUPPORT CONTACT

To report a technical issue during the usage of the application please contact: dti-pap@incm.pt